Shipping Policy

Thank you for shopping at qingtingyx. We want you to have full visibility into every step of your order's journey, which is why we've created this Shipping Policy. If you have any questions, please don't hesitate to contact our customer service team.

1. Order Processing Time

We process all orders within 1-3 business days from the date of order confirmation.

• Processing time is counted in business days (Monday through Friday, excluding public holidays)

• Orders placed after 5:00 PM will be processed on the next business day

• Orders placed on weekends or holidays will be processed on the first business day following

Processing time is separate from shipping time. You will receive a shipping confirmation email once your order has been dispatched.

2. Shipping Rates & Methods

💡 Note: Shipping costs will be calculated and displayed at checkout based on your delivery address.

3. Shipping Destinations

We currently ship to the following countries and regions:

• [United States]

• [Canada]

• [United Kingdom]

• [Australia]

• [Major European countries: Germany, France, Italy, Spain, etc.]

• [Other countries and regions — please enter your address at checkout to confirm availability]

⚠️ Some remote areas may not be eligible for delivery or may experience extended transit times. Please refer to the system prompt at checkout for details.

4. International Shipping & Customs

International orders may be subject to customs clearance procedures in the destination country.

• Customs Duties & Import Taxes: Any customs duties, import taxes, or brokerage fees are the responsibility of the buyer (recipient). qingtingyx is not responsible for any additional costs incurred during customs clearance.

• Customs Delays: Customs clearance may cause extended delivery times. Such delays are beyond our control, and we appreciate your patience.

• Address Accuracy: Please ensure your shipping address is complete and accurate at checkout. Any returns or additional shipping costs caused by incorrect addresses will be the buyer's responsibility.

5. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation Email containing:

• Tracking number

• Tracking link to monitor your package's real-time location

You can also track your order by logging into your account and visiting "My Orders". If you don't receive the tracking email, please check your spam folder or contact our customer service.

6. Lost, Delayed, or Damaged Packages

We understand how important it is for your package to arrive safely. If you encounter any of the following situations, please refer to the guidelines below:

📦 Delayed Package
Delivery times are estimates. Actual delivery may be affected by carrier performance, weather conditions, customs, and other factors. If your package has not arrived within [7] business days beyond the estimated delivery window, please contact us and we will assist with an investigation.

📦 Lost Package
If tracking shows "Delivered" but you haven't received your package, please first:

1. Check your doorstep, mailbox, or front desk/reception

2. Ask family members or neighbors

3. Contact the local carrier directly

If the package is confirmed lost, please contact us within [14] days of the expected delivery date. We will arrange a replacement or issue a full refund.

📦 Damaged Package
If you receive a package with obvious external damage or a damaged product, please:

1. Take photos (of the outer box and the damaged product)

2. Contact customer service within [3] business days of receipt with the photos

3. We will arrange a replacement or refund based on the situation

7. Address Changes

If you need to change your shipping address, please contact us within [1] hour of placing your order. Once your order has entered the packing and shipping process, the address cannot be modified.

8. Important Notes

• We only ship to residential or commercial addresses. PO Box addresses are not supported

• During peak seasons (such as Black Friday, Cyber Monday, etc.), processing and delivery times may be extended. We appreciate your patience

• In the event of force majeure (natural disasters, pandemics, wars, etc.) causing shipping interruptions or delays, we will notify you via email or website announcement in a timely manner

9. Contact Us

If you have any shipping-related questions, please reach out to us through:

📧 Email: info@qingtingyx.com
💬 Live Chat: Mon–Fri, 9:00 AM – 9:00 PM